General Terms
 

Welcome to ColorStory! This page contains the terms and conditions (“T&C”) governing your use of our website and the purchase of our products. We strongly recommend reading these T&C before placing an order, as purchasing from ColorStory means you agree to these terms. The version of the T&C in effect at the time of your order will apply.

By ordering from ColorStory, you confirm that you are at least 18 years old (or have the consent of a parent or legal guardian) and accept these T&C. If you do not agree with these terms, please do not use our website or purchase our products.
 

Personal Information
 

As outlined in our Privacy Policy, any information you provide or we obtain will be collected to ensure a smooth ordering and delivery process.
 

Payment
 

Until payment is made, all products remain the property of ColorStory. We reserve the right not to fulfill any orders if the payment is rejected or if there are any issues regarding payment.

The price applicable to your order is the one set at the time of purchase. Shipping costs will be displayed before you confirm your purchase. Your payment information is not stored, ensuring that the payment process is safe and secure.

Please note that additional local charges may apply, as detailed in our Shipping Policy.

Delivery
 

Customs/import fees are not included in our services and are the responsibility of the recipient based on the regulations of the destination country. For more details on delivery, please refer to our Shipping Policy.
 

Customer Service
 

If you have questions regarding shipping or delivery, please contact us, and we will be happy to assist you. We are committed to providing quality products and a seamless experience. If there’s an issue with an item you received, we will do our best to resolve it.
 

Legal Right of Cancellation
 

You may cancel your order by contacting us at color-story@hotmail.com. Depending on your location, you may have the right to cancel your order under relevant consumer legislation. This allows you a specific period to change your mind or return purchased products. If you have received your order, you will need to return the items you wish to cancel.

Please note that shipping costs for returns of items in good condition are the responsibility of the customer. If an order is placed from outside the the USA, any additional customs or tax fees for returns are also your responsibility.
 

Returns and Refunds
 

If items do not meet quality standards or you receive incorrect items, you are entitled to a replacement or a refund. To return defective or incorrect items, please contact us within 30 days of receiving your order. We may ask for photographic evidence of the defect or error.

Refunds will only be issued for items returned in their original condition, unused and with labels intact. Ensure that returned items are properly packaged to avoid damage during the return process. If a returned item is received in poor condition, we may return it to you without processing a refund.
 

Your ColorStory Account
 

You are responsible for any information you provide on our website. Accounts must not be used unlawfully or in a manner that harms ColorStory. We reserve the right to suspend or remove accounts showing suspicious activity.
 

Warranty
 

We guarantee the sale of high-quality items. Our warranty covers manufacturing defects but does not apply to damages caused by negligence, misuse, or normal wear and tear. Warranty claims will only be honored if you follow care instructions.

Use of the Website

You may not use this website for any unlawful purposes, including but not limited to:

• Uploading unlawful, abusive, or harmful content

• Interfering with others’ use of the website

• Copying ColorStory’s intellectual property

• Using automated systems or software to extract data from our website

You agree to indemnify ColorStory for any losses resulting from breaches of these provisions.
 

Reviews on Our Website

If you purchase items from our website, you may leave a review. We are not responsible for the content of any reviews submitted.

Changes

We reserve the right to amend these T&C at any time. Changes will be effective immediately upon publication on our website. If you do not agree with the new T&C, please discontinue use of the website.
 

Limitation of Liability
 

ColorStory is not liable for any loss or damage resulting from your use of purchased items if they do not comply with provided guidelines. Our liability is limited to the value of your order unless otherwise stipulated by law.
 

Intellectual Property Rights
 

All content on the website, including text, graphics, and trademarks, is the property of ColorStory or its licensors. You do not acquire any rights to this content and may only use it for personal purposes unless otherwise agreed.
 

Contact Information
 

For any questions or concerns, please contact us at color-story@hotmail.com. Notifications related to your order will be sent to the email or phone number you provide. ColorStory is not liable for any failure to receive these notifications due to internet issues or incorrect contact information.
 

Dispute Settlement and Applicable Law

These T&C and the purchase of items shall be governed by the laws of . Any disputes will be handled in the courts of Israel. If you have a complaint, please submit it to us at the contact information provided above.